We support assessors in many ways.

Induction

We have an induction programme for all new assessors that includes training on the ITO’s systems and processes. We walk you through exactly what is  expected of all assessors. 

How induction is carried out depends on the number of new assessors starting at the same time. If there are sufficient numbers, we will run a group workshop. If there is only one person, we will arrange a one-on-one programme.

Part of the induction process is known as Tuakana Teina. This is where new assessors are buddied with an experienced assessor. The new assessor observes the experienced assessor evaluating a trainee. The roles are then reversed and the experienced assessor observes the new assessor conducting a full assessment.  

National office staff

Staff at the Social Services Industry Training Organisation national office are also here to support you in your assessor role. An outline of key roles and the assistance these staff provide is given below.

Work-based Education Manager:

    * support and guidance related to assessment of trainees
    * advice regarding employee/employer relationships
    * advice on signing-up trainees
    * matters related to the Contract for Services
    * pre-approval of travel and other expenses.

Office Manager:

• finance-related matters
• Deployment Contracts
• trainee results.

Industry Training Advisor (ITA) based in Auckland:

• regional support
• networking opportunities
• advice regarding employee/employer relationships
• advice on signing-up trainees.

Administrators - available for day-to-day requests such as:

• requesting resources, such as information packs, assessment guides and other resources
• updating their own contact details or advising of changes to trainee or employer details
• general questions about deployments and other day-to-day matters.

Internal Moderation

Internal moderation also supports your development.  We use a peer moderation system where assessors moderate each others’ work. Moderation meetings provide a forum for you to discuss assessment methods and receive feedback from peers. 

Assessor workshops

From time to time, we will run workshops for you to help develop skills in particular areas.